Wicked, Incomplete, and Uncertain
User Support in the Wild and the Role of Technical Communication
Jason Swarts is professor of English at North Carolina State University, specializing in the field of Technical Communication. He is a core faculty member in NC State’s MS program in Technical and Scientific Communication and in the Communication, Rhetoric, and Digital Media PhD program. His work has received numerous awards, including the 2009 NCTE Award for Best Book in Technical or Scientific Communication.